Danny Meyer, the restauranteur of Union Square Cafe, Gramercy Tavern, and Shake Shack shares his philosophies on hospitality and customer service. Whether you’re opening a restaurant, launching a startup or even just dealing with people on a daily basis, his sharp insights provide a blueprint for creating a tribe of fans.
The owner of the iconic Ann Arbor Deli and family of Zingerman’s businesses might have written the most direct, applicable and definitive guide to customer service on the shelf. Ari and his team have taken the guesswork of offering great customer service by including tested mantras and action steps to keeping customers happy regardless of your business.
Although much more than a book on customer service the clear, no BS writing of Jason Fried and DHH (founders of Basecamp) is a refreshing take in the cluttered world of business advice books. Like every writer on this list, the authors of Rework offer real world advice distilled from decades of staying and thriving in business.